360 Wellbeing – Member Terms and Conditions
Last updated: 01-04-2026
1. About Us
360 Wellbeing is operated by Threesixtywellbeing Limited (“we”, “us”, “our”), a company registered in England and Wales (Company No. 13819238) with registered office at The Old Dairy, 12 Stephen Road, Headington, Oxford, England, OX3 9AY.
2. These Terms
These Terms govern your use of the 360 Wellbeing platform, including our mobile application and website (the “Platform”), and your Membership.
By registering for Membership or using the Platform, you agree to these Terms.
3. Eligibility
You must:
– be at least 16 years old (UK) and 18+ in the Republic of Ireland
– be a UK or Republic of Ireland resident
– be legally capable of entering into a binding contract
4. Nature of Services
We provide access to a digital platform offering wellbeing services, benefits, and third-party products.
Unless expressly stated otherwise:
– we do not provide the underlying services
– those services are provided by third-party suppliers
– your contract for those services is with the relevant supplier
We do not provide medical, financial, or insurance advice.
5. Membership & Household Use
Your Membership gives access to the Platform for:
– you (the subscriber); and
– members of your household who permanently reside at the same address.
“Household” is strictly limited to individuals living at the same primary residential address.
You must not share access outside your household.
You are fully responsible for:
– all use of your account;
– any activity by household members;
– ensuring compliance with these Terms.
We reserve the right to suspend or terminate accounts where misuse, abuse, or excessive usage is identified.
6. Subscription and Payment
Memberships are available on either:
– a monthly rolling basis; or
– an annual (12-month) basis.
Subscriptions automatically renew at the end of each subscription period unless cancelled prior to the renewal date.
Fees are charged in advance and are non-refundable.
We may change pricing with reasonable notice. Any changes will apply from the next renewal period.
7. Cancellation
You may cancel your Membership at any time prior to the renewal date.
Cancellation will take effect at the end of the current paid period.
No refunds or credits will be provided for partial or unused periods.
8. Failed Payments
If payment fails:
– we may retry collection;
– we may suspend access immediately.
If payment remains outstanding, we may terminate your Membership without further notice.
9. Platform Availability
The Platform is provided on an “as available” basis.
We do not guarantee:
– uninterrupted access;
– error-free performance;
– compatibility with all devices.
We may suspend or restrict access at any time for maintenance, upgrades, or operational reasons.
10. Third-Party Services
The Platform includes services provided by third-party suppliers.
We:
– do not control these services;
– are not responsible for their performance, quality, or availability.
Your use of third-party services is subject to their own terms.
11. Acceptable Use
You must not:
– misuse or interfere with the Platform;
– attempt unauthorised access;
– use the Platform for commercial resale or distribution;
– share access outside your household.
We may suspend or terminate access immediately for any breach.
12. Changes to These Terms
We may update these Terms from time to time.
Where changes are material, we will provide reasonable notice.
Changes will take effect from the next renewal date.
13. Limitation of Liability
Nothing in these Terms limits liability for:
– death or personal injury caused by negligence;
– fraud or fraudulent misrepresentation;
– any liability that cannot be excluded by law.
To the fullest extent permitted by law:
We are not liable for:
– third-party services or products;
– loss of profits, revenue, or business;
– loss of data;
– indirect or consequential losses.
Our total liability is strictly limited to:
the total fees paid by you in the 12 months preceding the claim.
14. Termination
We may suspend or terminate your Membership immediately if:
– you breach these Terms;
– payment is not made;
– misuse or abuse is identified.
Upon termination:
– access to the Platform will cease immediately;
– no refunds will be provided.
15. Privacy
Your personal data will be processed in accordance with our Privacy Policy.
16. General
These Terms are governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction.
360 Wellbeing – Business (B2B) Terms and Conditions
Last updated: 1-4-2026
1. About Us
360 Wellbeing is operated by Threesixtywellbeing Limited (“we”, “us”, “our”), a company registered in England and Wales (No. 13819238) with registered office at:
The Old Dairy, 12 Stephen Road, Headington, Oxford, England, OX3 9AY
2. Application of These Terms
These Terms apply to all business customers (“Corporate Clients”) using the 360 Wellbeing platform.
They govern:
– access to the platform
– provision of services to employees or users (“Members”)
– all commercial arrangements unless otherwise agreed in writing
3. Services
We provide:
– access to the 360 Wellbeing platform
– access to wellbeing services and benefits
We act as a platform provider only.
Unless expressly stated:
– services are provided by third-party suppliers
– we do not supply underlying services
– no advice (medical, financial, insurance) is given
4. Corporate Membership & Users
Corporate Clients may provide access to:
– employees
– authorised users
Each Member:
– is subject to our B2C Member Terms
– may include household access where applicable
The Corporate Client is responsible for:
– ensuring compliance with terms
– accuracy of user data
– authorised use of the platform
5. Minimum Volumes & Commercial Basis
Where agreed, Corporate Clients must:
– commit to minimum member volumes
– provide accurate projected user numbers
These volumes are commercially material and used to:
– secure supplier pricing
– provision services
– allocate capacity
We reserve the right to:
– reprice
– amend service availability
– suspend onboarding
if agreed volumes are not met.
6. Rollout & Implementation
Any rollout plan:
– must be agreed in advance
– must reflect committed volumes
We do not accept:
– unilateral reduction in rollout
– delayed onboarding outside agreed terms
7. Fees & Payment
Corporate Clients agree to:
– pay subscription fees per member
Payment terms:
– invoiced monthly or annually
– payable within agreed terms (e.g. 14 or 30 days)
All fees:
– are exclusive of VAT
– are non-refundable
We may suspend services for non-payment.
8. Platform Access
The platform is provided on an “as available” basis.
We do not guarantee:
– uninterrupted access
– error-free performance
We may:
– update or modify the platform
– suspend access for maintenance or operational reasons
9. Third-Party Services
Services are delivered by third-party suppliers.
We are not responsible for:
– service delivery
– quality or availability
– supplier performance
Use of such services is subject to supplier terms.
10. Data Protection
Both parties will comply with UK GDPR.
We act as data controller for platform usage data.
Corporate Client is responsible for lawful sharing of employee data.
11. Term & Renewal
Unless otherwise agreed:
– services are provided on a rolling basis or fixed term
– subscriptions auto-renew
Termination requires notice prior to renewal.
12. Suspension & Termination
We may suspend or terminate access if:
– payment is not made
– there is misuse of the platform
– there is breach of these Terms
Access may be suspended without notice where necessary.
13. Limitation of Liability
Nothing excludes liability for:
– death or personal injury
– fraud
To the fullest extent permitted by law:
We are not liable for:
– indirect or consequential losses
– loss of profit, revenue, or business
– third-party service failures
Total liability is limited to:
the fees paid in the previous 12 months
14. Force Majeure
We are not liable for failure or delay caused by events outside our control.
15. Changes to Services or Terms
We may:
– update services
– amend these Terms
Changes will take effect with reasonable notice.
16. General
These Terms form the entire agreement.
Governed by English law.
Courts of England and Wales have jurisdiction.